Policies

Booking Policies

A few simple rules so every client gets Vay’s full time and attention.

A non-refundable deposit is required to secure every appointment and class. It goes toward your total on the day of service.

Please reschedule or cancel at least 48 hours ahead. Cancellations inside 48 hours or no-shows forfeit the deposit.

There is a 15-minute grace period. After that a late fee applies, and after 30 minutes the appointment may be cancelled.

Arrive with hair washed, blow-dried and free of product unless a wash is booked. Bring your bundles, closure or unit.

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